Hassle-free and flexible cloud based software that enables you to ask, monitor and action CX feedback.
Deploy branded surveys across email, web, voice and SMS.
Whether integrated with existing systems or stand alone, your program can be up and running in days rather than months.
Monitor the metrics that are relevant to you.
Monitor customer feedback (in real-time), and collaborate to improve your overall customer experience.
Pay on a month-by-month basis, no lock-in contracts.
Whether it’s for a team of 10 or 10,000, CentraCX’s cloud-based solution will meet your needs.
All the functionality you need, without the costly bells and whistles. No costly integration, no implementation fees and no fixed-term contracts.Here's what it looks like:
Our platform editions mean you can access customer insights across all feedback channels, across your businesses.Wherever you are in your CX maturity, we have the functionality and tools to meet your needs immediately, and in the future. No big outlay on a suite of functions that you're not sure you need. And no integration or set up-costs, meaning you can test your CX program risk-free.
The CentraCX platform offers three product editions
Foundation Edition - Hear your Customers
Collect customer feedback in real-time, in a systematic manner across the various channels that your customers engage with you on.
Analytics Edition - Go Deeper into CX Issues
Understanding the root cause. More specifically, why various customer segments are saying what they are saying.
Transformation Edition - Continual CX Improvement
Share feedback across the enterprise to break down silos and enable operational and strategic decision making.
We work with leading innovators in the region including one of Australia's top four banks, FMCG providers, local councils, super annuation leaders, technology vendors and SMEs. From larger enterprises through to smaller companies, our platform delivers on every CX need.
We have offices in North America, Australia and New Zealand.
For Australasian queries:
Tel: +61 (0) 3 9015 2500
For North America, call us on:
Tel: +1 513.885.7839
Head Office Address
Level 8, 636 St Kilda Rd, Melbourne VIC 3004